How to Send Something to Us

(1) Please email customerservice@soleone.net explaining your situation. You will receive a reply that includes your mandatory Return/Exchange Authorization (RMA) Number.

(2) Place the item in the packaging in which it was received. This is the original brand packaging in which each item is wrapped. If the item was shipped to you in a box, please return it to us in a box along with the original receipt. If you do not have the original box, please use a sturdy box to prevent damage while in transit (we are not responsible for damage to products in transit back to us).

(3) Using a pre-paid & traceable delivery method (e.g., UPS, FedEx, etc.), send it to the postal address indicated in the email reply you receive with the Return/Exchange Authorization (RMA) Number.

Receiving Your Credit/Refund

For returns, we will refund you the amount indicated on your receipt, less the shipping charges. For exchanges, we will credit your Soleone customer account for the amount indicated on your receipt, less the shipping charges. Returns and exchanges are typically processed within 1-2 weeks of receiving the items at our facility. 

In the unlikely event that you receive damaged goods, or items that you did not order, it is important that the item(s) remain unopened, unworn, and unlaundered so we can credit you in full.